Refund Policy for NextMediaTech.net
At NextMediaTech, we strive to provide high-quality services to our customers. If for any reason you are not satisfied with your purchase, please review our Refund Policy below to understand our procedures and eligibility for refunds.
1. Refund Eligibility
We offer refunds for certain services under the following conditions:
a) 30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on most of our services, including web hosting plans, as long as the request is made within 30 days from the initial purchase date. If you are unsatisfied with our service, you can request a full refund of your payment during this period.
The following services are eligible for a refund under the 30-day money-back guarantee:
- Shared hosting
- VPS hosting
- Dedicated hosting
b) Non-Refundable Services:
The following services are non-refundable:
- Domain Registrations: Once a domain is registered, it is non-refundable.
- Setup Fees: Initial setup or installation fees are non-refundable.
- Third-Party Services: Fees for third-party services, such as SSL certificates, paid software, and premium themes, are non-refundable.
- Renewals: We do not offer refunds for hosting plan renewals or domain renewals. These services are non-refundable once renewed.
2. How to Request a Refund
If you wish to request a refund under our 30-day money-back guarantee, please follow these steps:
- Contact Support: Reach out to our customer support team at [[email protected]] within 30 days of your purchase.
- Provide Account Details: Include your account details, order number, and the reason for the refund request in your email. This will help us process your request quickly.
- Refund Processing: Our team will review your request. If eligible, we will process your refund to the original payment method used for the purchase.
Refunds will be issued within 7-10 business days of approval.
3. Refund Method
Refunds will be processed to the original payment method used during the transaction. Depending on your payment provider, it may take several business days for the refund to appear in your account.
4. Late Refund Requests
Refund requests submitted after the 30-day period will not be considered. We encourage you to request a refund as soon as possible if you are not satisfied with our services.
5. Service Downtime and Issues
If you experience technical issues or downtime with our services, we encourage you to contact our support team immediately. If the issue cannot be resolved within a reasonable time frame, we may offer a partial or full refund, depending on the nature and length of the disruption.
However, downtime caused by factors outside of our control (e.g., issues with third-party services, network outages, or maintenance) will not be eligible for a refund.
6. Changes to the Refund Policy
NextMediaTech reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. Please review this policy periodically to stay informed about our refund procedures.
7. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with your refund request, please contact us at:
NextMediaTech
Email: [email protected]
Phone: +44 7426 472623
Website: www.nextmediatech.net